Frequently Asked Questions

Yes! Zupas offers convenient online ordering directly through our website. Simply browse our full menu, add your favourite soups, salads, or sandwiches to your cart, and complete your order in just a few clicks.

Orders can be placed for in-store pickup at our Madison, WI location or for delivery within our service area. You'll receive an order confirmation by email once your order is placed.

Yes, a minimum order of $15.00 applies to all delivery orders. There is no minimum for in-store pickup orders.

A standard delivery fee applies based on your distance from our location. You'll see the exact fee displayed at checkout before you confirm your order.

You may modify or cancel your order within 15 minutes of placing it by contacting us directly. After that window, your order has typically entered preparation and changes may not be possible.

• Call us at +1 608-237-6933 for fastest assistance
• Email [email protected]

Please have your order confirmation number ready when you reach out.

We accept all major forms of payment for both online and in-store orders:

• Visa, Mastercard, American Express, Discover
• Apple Pay and Google Pay (in-store)
• Zupas Gift Cards
• Cash (in-store only)

All online transactions are secured with SSL encryption to protect your payment information.

At Zupas we are committed to real food made with fresh, honest ingredients. We source produce from regional farms whenever possible and work with suppliers who share our standards for quality and freshness.

We never use artificial preservatives, MSG, or high-fructose corn syrup in our recipes. Every soup is made from scratch and every salad is hand-tossed fresh to order.

Absolutely. We offer a wide range of options to suit many dietary needs:

• Vegetarian — multiple soups, salads, and sandwiches
• Vegan — select dishes are fully plant-based (marked on menu)
• Gluten-friendly — many items contain no gluten ingredients (note: our kitchen is not certified gluten-free)
• Dairy-free — certain soups and salads available

Menu items are clearly labelled with dietary indicators. For severe allergies, please call us directly before ordering so we can advise you appropriately.

Allergen information for all menu items is available on our website's menu page. Items are flagged for the most common allergens including:

• Tree nuts and peanuts
• Dairy and eggs
• Wheat / gluten
• Soy and shellfish

Please note that our kitchen prepares items containing all major allergens, so cross-contact is possible. If you have a severe allergy, please contact us at +1 608-237-6933 before placing your order.

Yes! As a cafe zupas destination focused on freshness, we rotate seasonal specials throughout the year to feature the best produce available each season. This means new soups, limited-edition salads, and creative sandwich combinations.

Our core menu of beloved classics stays year-round, while seasonal features typically change every 8–12 weeks. Follow us on social media or sign up for our newsletter to be the first to know about new additions.

Yes! Zupas provides full-service catering for a wide range of occasions including corporate lunches, office meetings, birthday parties, family gatherings, and special events of any size.

Our catering packages include a curated selection of soups, salads, sandwiches, and desserts served in convenient large-format trays. We also offer build-your-own salad bars for interactive dining experiences.

We recommend placing catering orders at least 48–72 hours in advance for smaller orders (under 25 people). For larger events or custom menus, we appreciate 5–7 days' notice to ensure everything is perfect.

Last-minute requests may be accommodated depending on availability — please call us directly at +1 608-237-6933 to check.

Yes! The Zupas Rewards program lets you earn points with every dollar you spend. Points can be redeemed for free menu items, discounts, and exclusive member perks.

• Earn 1 point per $1 spent
• 100 points = $5 reward credit
• Birthday bonus: double points during your birthday month
• Early access to seasonal menu launches

Create a free account on our website to start earning today.

To reset your password, click the "Forgot Password" link on the login page. You'll receive an email with a secure reset link within a few minutes. Check your spam folder if it doesn't appear in your inbox.

If you continue to have trouble accessing your account, please email us at [email protected] and our team will assist you promptly.

Our Madison, WI location is open:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

We are located at 4510 E Washington Ave, Madison, WI 53704. Online orders can be placed during business hours for same-day pickup or scheduled delivery.

Yes! Zupas gift cards make a wonderful gift for anyone who loves fresh, wholesome food. Gift cards are available in amounts from $10 to $200 and can be purchased in-store or by contacting our team online.

Gift cards never expire and can be used for dine-in, pickup, delivery orders, and even catering. They are non-refundable but fully transferable.

We genuinely value every piece of feedback — compliments and constructive comments alike. Your experience matters to us and helps us keep improving.

You can reach us through any of these channels:

• Submit our online contact form
• Email us at [email protected]
• Call +1 608-237-6933 during business hours
• Message us on Facebook or Instagram @zupas

We aim to respond to all messages within one business day.